Privacy Policy

SureFlow LLC and all affiliates, hereafter referred to as “SureFlow”/ “we”/ “us”/ “our”, was designed from the outset with a strong commitment to safeguarding your data privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and download and use our mobile application (“Mobile App”), or use any of our products or services available through our Site or Mobile App that display or include a link to this Policy (collectively, the “Services”).

We may offer specific or additional privacy notices for certain products, services, programs, or offerings. Additionally, we may provide "just-in-time" notices to further explain our privacy practices or give you more options regarding the use of your personal information.

We encourage you to read this Privacy Policy regularly to stay informed about our information practices and the choices available to you. This Policy DOES NOT apply to information you provide to or is collected by any third party, including social media sites, websites, and mobile apps not operated by us.

Information We Collect

We collect the following types of information:

Personal Information: Includes your name, email address, phone number, and company details, typically collected when you sign up for our services or reach out to us.
Device Identifiers: We automatically collect IP address, unique device ID, device type, browser type, location information, and information about your browser and browser language.
Network Activity: We may also collect information related to how you interact with the Services and advertisements, such as page views, links and items clicked and other activity information, referring URLs, browsing history, and other similar information. We may use analytics providers and technologies, including cookies and similar tools, to collect this information.
Connected Device Information: If you connect your StreamLabs device to a third-party service, such as Amazon Alexa® or Google Assistant®, we collect your Alexa or Google ID. Please note that we have no control over these third-party services, and use of your Personal Information will be subject to the applicable third party’s privacy policy.
Geolocation: We also may collect geolocation information, such as physical location or movements. Additionally, depending on your device settings, if you visit our Site or use our Mobile App, we may collect geolocation information from your IP address which links to the region you live in.
Preferences: We may also collect information about the types of Services you use, your communications preferences, wish lists and other preferences you may select in your account or profile.

Why We Collect Your Information

We process your personal information for various purposes, including to:

Provide, maintain, and improve our products, Devices, and services;
Develop new products and services;
Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, product information and recall notices;
Better understand your interests in order to personalize and improve your experience with our Services;
Send you technical notices, security alerts, and support and administrative messages;
Respond to your comments and questions and provide customer service;
Provide support and services to you, including those related to our limited and lifetime warranties (as applicable);
Communicate with you about products, services, and events offered by us and our affiliates and provide news and information that we think will interest you;
Monitor and analyze trends, usage, and activities in connection with our Services;
Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);
Facilitate trade programs, rebates, discounts, contests, sweepstakes, and promotions and process and deliver entries and rewards;
Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect our rights and property and those of others;
Debug to identify and repair errors in our Services;
Comply with our legal and financial obligations; and
Carry out any other purpose described to you at the time the information was collected.

Targeted Advertising and Analytics We work with third parties to provide analytics, serve advertisements, and perform related marketing and data analysis services across websites and mobile applications. These partners may use cookies, pixels, web beacons, SDKs, device identifiers, and similar technologies to collect information about how you use our services, websites, and mobile apps. This includes details such as your IP address, browser type, mobile network information, device fingerprint, pages visited, time spent on pages or apps, links clicked, and conversion metrics.

The collected information is used to deliver interest-based advertisements on other websites and mobile apps, analyze and track data, assess the popularity of certain content, and better understand user activities. Additionally, we may share identifiers like email addresses and phone numbers with advertising partners. These partners may convert the data into unique identifiers to display ads tailored to your interests across the web and in mobile applications.

‍Cookies and Tracking Technologies We may use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies.

‍Security e have implemented safeguards designed to protect Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

‍Your Rights and Choices You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights or if you have any questions about our privacy practices.

‍Changes to this Privacy Policy This Policy is current as of the Effective Date set forth above. We may change this Policy at any time and from time to time. Any amendments or modifications to this Policy will become effective immediately upon posting. We will let you know of amendments or modifications by appropriate means such as by posting the revised statement on this page with a new “Last Updated” date. Your continued use of any of our Services following the posting of a revised version of this Policy will constitute your acceptance of the revised Policy. If you do not agree with the revised Policy, do not use any of our Services.

‍Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at contact@sureflow.com

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